Shipping Info/Returns Policy
Non Holiday Shipping Estimations:
UK Shipping: 1-5 working days
(Prints are 5-11 Days. Prints are made to order so they take longer and ship separately. Different size prints also ship separately.)
Europe: 1-3 weeks
(We no longer ship to the EU and NI until further notice due to new regulations).
USA: 1-5 weeks
(Post to USA usual takes 1-3 weeks, but sometimes it can take longer)
Canada: 2-6 weeks
South America: 2-8 weeks
Australia/NZ: 2-6 weeks
Asia: 2-8 weeks
Africa: 2-6 Weeks
These are only estimations. Post can sometimes take longer than stated due to delays in customs. Please make sure you make your purchases with enough time, there is a chance it will be delayed and it is out of our control. Our estimates are based on regular shipping times, the holiday season will take longer.
When To Contact Us
If you think an order is late before messaging us please allow:
UK: 5 Working Days
Europe: 21 Days
Outside Of Europe: 28 days
Returns/Lost Post Policy
We have a reasonable returns policy on items that are still in a sellable condition when returned to us or for items lost in the post. We will exchange, issue replacements or refund items in the UK and Europe within 28 days of purchase. International orders outside of Europe have 60 days. Gift Vouchers are non refundable.
We have a no returns policy on products in the ‘imperfects’ section. These items are sold as imperfect at a reduced price.
Orders Returned Due To Import Tax
If, after making a purchase, you decide not to pay the customs or import fees and the order has already been shipped, you can allow it to be returned to sender. We will issue a refund upon receiving the returned item. However, please note that we will not refund the postage cost in this instance, as we incur expenses in shipping the order, and this situation is beyond our control. It is the customer's responsibility to check their local import and customs fees before placing an order.
For more info on customs and import for orders outside of the UK please see below.
CUSTOM CHARGES/IMPORT TAX
Some international orders may be subject to additional customs charges. This varies by country, please check with your local customs (or search online) to see if your country charges for imported goods from the UK. Any additional tax fees that may occur are not included in the price or P&P and must be covered by the customer. This doesn’t apply to all orders so please check before making a purchase. We are a UK based company so this does not apply to orders within the UK. Since leaving the EU import charges do apply to European countries and this varies from country to country. Please check before making a purchase.
You can contact us at: info@neverstaydead.co.uk